Job Description: The ideal Service Center Agent I will have a minimum of one year customer service experience, including data/10 key entry skills, working in a fast-paced inbound/outbound air freight and cargo environment. He/She will also have strong Microsoft Office skills, along with analytical, oral and written communication, customer service, and time management skills. Job Responsibilities: Supports Dangerous Goods Outbound, Domestic and International processes Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations Schedules and tracks shipments and updates shipment status in E2K Provides Customer Rate quotes Scans and images shipment documents and keys customer invoices, export and data entry Processes Inbound and Outbound Masterbill Prints checks, updates cash shipments, distributes reports, and updates weight gain logs Performs various ad hoc requests, as needed Job Requirements: Strong customer service skills and problem solving acumen In-depth understanding of transportation functions, customer service resolution and local pick-up and delivery routing, or ability to acquire desired knowledge for the local service center Detail oriented and organized Multitasker with ability to work in a team environment or independently Effective communication skills both oral and written General administrative skills Training and/or exposure for processing Dangerous Goods - Preferred Minimum of one year customer service experience Proficient Microsoft Office skills Experience with Customs Boarder Protection or other government agencies - Preferred Job Details: Company: UPS Vacancy Type: Full Time Job Location: El Paso, TX, US Application Deadline: N/A Apply Here careers-trivia.net
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