Job Description: To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Job Responsibilities: Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Make public address announcements as required Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software Inspect and verify passenger documentation Manage passenger baggage processing including handling and fee calculation if applicable Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies Direct passengers through Customs, Immigration, and Quarantine, as required Job Requirements: Must be able to type and learn airline specific computer reservation/ ticketing software Commitment to continuous improvement Self motivated and able to work independently Attentive to detail and numerate Ability to follow processes and procedures and apply flexible approach when required High School diploma or GED equivalent Excellent communication skills (written and verbal) in country specific language Passionate about customer service and must have relevant work experience Additional languages desirable Job Details: Company: Swissport Vacancy Type: Full Time Job Location: New York, NY, US Application Deadline: N/A Apply Here careers-trivia.net
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