Job Description Implement strategies aligned to the long-term goals of the engagement taking into account business forecast, possible IT stack changes/transformation and learning from the ongoing engagement.Ensure orchestration / synchronization across multiple programs towards meeting clients’ requirements.Drive continual improvements within the team proactively as well as based on feedback received from customers.Ensure fit-for-purpose Knowledge Management process is established and institutionalized across onsite and offshore teams. Facilitate cross-program knowledge sharing.Identify and improve delivery metrics/measures as needed towards delivering value to the customers and improve customer experience.Establish innovative delivery models to maximize benefit delivered to customer. Job Responsibilities Forge/strengthen the client-vendor relationship to a client-partner relationship via regular interactions (face-to-face meetings) with onsite client management/decision-making team for increased adoption of TechM’s Information Technology solutions, enabling clients to service their end-customers better and enhancing value delivered. Responsible for Revenue and EBITDA Target Collaborate seamlessly with TechM Sales Team and Alliance Partners as required Showcase TechM’s service offerings/capabilities and present proactive propositions; help client in decision making process for realization of client’s business requirements. Act as point of exec level escalation (for senior customers) on the engagement. Invoke necessary measures and controls for corrective actions and appropriately engage with client to keep them informed. Seek feedback on the customer experience/satisfaction level (Engagement/Program Satisfaction Index). Manage the overall engagement/program, providing leadership cover and steer to TechM Program/ Delivery/Project Managers for successful delivery of TechM all projects within the engagement, enabling TechM’s client to meet its commitments to its end-customer. This includes planning, organizing, directing, controlling and evaluating the operations of Information Systems / Information Technology Department. Review clients’ business requirements with the team towards ensuring that the delivery strategy/plan is aligned appropriately with dependencies, critical paths adequately identified and ensure appropriate work assignment to Managers. Review release size/estimation, program/project plans, resource plan and authorize high-level work allocation. Manage engagement / program level risks; review project risks and associated risk treatment plans. Job Requirements Bachelor of Engineering (BE) or Technology (B Tech). Experience in managing large Information Technology (IT) programs/engagements delivered via distributed teams (onsite-offshore model) In-depth knowledge of IT products/systems. Thorough understanding of IT engineering (SDLC) and contracting principles Experience in Customer relationship management, preferably in engaging with executive-level customers Around 15 years, North American / Canadian experience in customer front-ending will be preferred. Job Details Company: Tech Mahindra Vacancy Type: Full-time Job Location: Mumbai ,India Application Deadline: N/A APPLY HERE careers-trivia.net
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