Job Description: Working as part of the Trade Floor Voice Support team you will provide a comprehensive service to the Trade Floor Users throughout EMEA. You will manage and resolve customer issues and requests utilizing internal Citi ticketing & request systems for voice services. Job Responsibilities: This role is to perform planning, execution and reporting for thematic conduct risk assessments covering MSS Trading and Sales businesses. Work Rota duties covering extended hours to suit business needs. L2 Support for Unigy platform. Process customer Requests and Incident tickets for trade floor voice services. Assist with VTM deployment and patch / software version upgrades. 3rd Level support for complex configuration requirements Interact with CTI Engineering, Global Voice teams and Compliance required on a regular basis. Cover is provided Mon to Friday, on a shift rota basis. Weekend work will be The EMEA Unigy system has 1500+ traders connected throughout 20 countries in EMEA. Assist with tracing, packet captures to assist investigations on call routing. Engaging other Citi teams (GVI & GVO) to collaborate on issues and solve collectively. BAU Work to include daily checks, voice recording checks, MAC work 3rd Level support for Sev 1 & 2 Incidents. Attend major outage calls when required. Job Requirements: Ability to communicate technical concepts to non-technical audience Experience in Infrastructure Technologies in a Voice Trading Support environment Experience in a Financial Services or large complex and/or global environment preferred Effective analytic/diagnostic skills Ability to work with virtual and in-person teams, and work under pressure or to a deadline Effective written and verbal communication skills Job Details: Company: Citi Vacancy Type: Full Time Job Location: Liverpool, GB Application Deadline: N/A Apply Here careers-trivia.net
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