Job Description: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. Job Responsibilities: Role models best practice customer service at Shoppers Drug Mart Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required Proactively engages customers with increased focus during peak traffic times Demonstrates product knowledge and familiarity with location of products throughout the store Identifies and trains Supervisors from existing cashiers where possible Empowers employees to ensure customer satisfaction Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge) Participates in hiring/onboarding of new cashiers Communicates expected deliveries with receiver to develop an action plan for receiving Update Process Board with tasks from store walk Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift Ensures tasks get accomplished in a timely fashion Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines Ensures all Cash staff have completed cash training and customer service training through SDMU Coaches and trains all new merchandising hires on Store Standards Marketing and Merchandising Assists FSM to ensure all product-related processes are implemented effectively Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques Generates daily low stock report and provides to merchandisers/section captains Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk Ensures that backroom inventory management initiative (BIMI) is to standard at all times Job Requirements: Must work effectively with all Employees and management teams Supports all Corporate programs within the business Superior interpersonal and coaching skills Work with FSM to achieve financial goals for the business Work with FSM to create in-store training program for employees Identify overstock and develop a clearance strategy Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes. Ability to prioritize activities quickly in response to changing initiatives Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees Retail/grocery experience Superior interpersonal skills Has demonstrated ability to drive the business and lead by example Financial analysis ability Planning, Judgement and Decision Making Identify and recognize superior performance of employees Efficient time management ability Supervisory experience Monitor service levels on SKUs to control inventory Planning and preparation for Inventory management Use judgment and decision making skills to control expenses Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Toronto, ON, CA Application Deadline: N/A Apply Here careers-trivia.net
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