Job Description: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. Job Responsibilities: Generates daily low stock report and provides to merchandisers/section captains Coaches and trains all new merchandising hires on Store Standards Ensures that backroom inventory management initiative (BIMI) is to standard at all times Proactively engages customers with increased focus during peak traffic times Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required Assists FSM to ensure all product-related processes are implemented effectively Ensures all Cash staff have completed cash training and customer service training through SDMU Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift Role models best practice customer service at Shoppers Drug Mart Identifies and trains Supervisors from existing cashiers where possible Participates in hiring/onboarding of new cashiers Update Process Board with tasks from store walk Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge) Demonstrates product knowledge and familiarity with location of products throughout the store Empowers employees to ensure customer satisfaction Communicates expected deliveries with receiver to develop an action plan for receiving Ensures tasks get accomplished in a timely fashion Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards Job Requirements: Supervisory experience Supports all Corporate programs within the business Must work effectively with all Employees and management teams Use judgment and decision making skills to control expenses Has demonstrated ability to drive the business and lead by example Ability to lift up to 50 pounds Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees Strong verbal and written communication skills Superior interpersonal skills Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes. Retail/grocery experience Monitor service levels on SKUs to control inventory Superior interpersonal and coaching skills Effective organization and planning skills Planning, Judgement and Decision Making Identify and recognize superior performance of employees Computer literacy Planning and preparation for Inventory management Work with FSM to achieve financial goals for the business Ability to prioritize activities quickly in response to changing initiatives Ability to climb ladder Financial analysis ability Work with FSM to create in-store training program for employees Efficient time management ability Identify overstock and develop a clearance strategy Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Ottawa, ON, CA Application Deadline: N/A Apply Here careers-trivia.net
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