Job Description: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. Job Responsibilities: Ensures staff know about upcoming events to share with customers Assists FSM to ensure all product-related processes are implemented effectively Responsible for replenishment orders in absence of FSM Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques Ensures value events are set-up and taken down according to schedule Coaches and trains all new merchandising hires on Store Standards Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards Demonstrates product knowledge and familiarity with location of products throughout the store Ensures that backroom inventory management initiative (BIMI) is to standard at all times Empowers employees to ensure customer satisfaction Spotlights new or exclusive products at daily huddles Creates and maintains proper displays to reflect seasonal and promotional programs Works with FSM to ensure signage in the store reflects current programs, policies, and procedures Proactively engages customers with increased focus during peak traffic times Communicates expected deliveries with receiver to develop an action plan for receiving Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required Ensures all Cash staff have completed cash training and customer service training through SDMU Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge) Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift Oversees implementation of store marketing programs Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines Update Process Board with tasks from store walk Participates in hiring/onboarding of new cashiers Generates daily low stock report and provides to merchandisers/section captains Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives Oversees PC Optimum program including communication of performance and review and follows up of individual operator ID performance for sign-ups and email captures Role models best practice customer service at Shoppers Drug Mart Recognizes CSI performers Ensures tasks get accomplished in a timely fashion Identifies and trains Supervisors from existing cashiers where possible Job Requirements: Work with FSM to create in-store training program for employees Strong verbal and written communication skills Ability to prioritize activities quickly in response to changing initiatives Has demonstrated ability to drive the business and lead by example Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes. Efficient time management ability Monitor service levels on SKUs to control inventory Supervisory experience Financial analysis ability Superior interpersonal skills Must work effectively with all Employees and management teams Supports all Corporate programs within the business Use judgment and decision making skills to control expenses Identify overstock and develop a clearance strategy Superior interpersonal and coaching skills Effective organization and planning skills Planning, Judgement and Decision Making Commitment to providing exceptional customer service Ability to climb ladder Identify and recognize superior performance of employees Ability to work flexible shifts which may include nights and weekends Computer literacy Planning and preparation for Inventory management Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees Retail/grocery experience Work with FSM to achieve financial goals for the business Ability to lift up to 50 pounds Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Vancouver, BC, CA Application Deadline: N/A Apply Here careers-trivia.net
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