Job Description: Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction. Job Responsibilities: Ensures the confidentiality of customer information Instructs clients about postal services Have a working knowledge of mint and coin products Works with Front Store Manager to maintain balanced postal inventory and work within budget Demonstrates CORE Values and Blue Culture Have knowledge of all fees related to customs and Collect on Delivery (COD’s) Keep up to date on postal regulations, price increases and new services Ensures customer authorization has been received before initiating service Resolves customer complaints according to established guidelines Responsible for regular maintenance and cleanliness of postal equipment and area Completes and conducts performance reviews for postal outlet staff Trains employees and provides on-going coaching and feedback regarding postal sales Ensures sales maximized through developing effective sales techniques Human Resources Ensures Post Office staff demonstrate superior customer service behavior Promotes and encourages use of the SERVE model Maintains positive relationships with customers Interviews and hires postal clerks Recommends performance pay increases to the FSM and Associate Customer Service/Selling Completes all paperwork connected with post office sales Answers customer inquiries regarding products, return policies, etc. Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate Job Requirements: Ability to work flexible shifts which may include nights and weekends Ability to lift up to 50 pounds Effective verbal and written communication skills Ability to utilize postal equipment Customer service skills Ability to climb ladder Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions Problem solving skills Works independently and manages priorities in a timely manner Commitment to Customer Service Bondable Planning, Judgement and Decision Making Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Burlington, ON, CA Application Deadline: N/A Apply Here careers-trivia.net
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