Job Description: Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. For transportation customer service reps: develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates. Resolve billing issues, coordinate post entry activity on customer's behalf. Job Requirements: Proficient computer skills. Strong customer service, organizational & communication (written/oral) skills. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise (chb, air trans, ocean trans, surf trans). Three (3) years of work/field experience preferred. Banking requirements for int'l trade. Surf trans: regs for import or export; DOT. Hazardous materials, shipping act of 1984, plant quarantine, usda regs, sgs & other independent surveyor & tariff requirements. High school diploma/g.E.D. Chb: proficient in h.T.S classification & familiar with the harmonized tariff system. Basic math skills for conversions to metric and currency evaluations. Regulations regarding dangerous goods shipping & foreign regulations. Ocean trans: bsa - icc 400/500/322. Air trans: dept. Of commerce & treasury regulations such as export licensing & schedule b tariff classifications. Job Details: Company: FedEx Vacancy Type: Full Time Job Location: Coppell, TX, USA Application Deadline: N/A Apply Here careers-trivia.net
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