Job Description: This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Manager may also manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations. Job Responsibilities: Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters Mentors and develops critical skill sets for new and/or less-experienced Operations Managers Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner Plans, organizes, staffs, directs and controls specific day-to-day operations Participates in the development of and responsible for administering company safety strategies and programs Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity Investigates, resolves and/or escalates customer service issues, as appropriate Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable) Job Requirements: Proven ability to apply sound business judgment to establish and accomplish goals Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications Ability to mentor, coach and act as a knowledge resource to other employees. % of Travel for the Position: 0-25% Address: 3800 Cedardale Road City: Dallas State: Texas Zip Code: 75241 Domicile Location: FXG-US/USA/P765/South Dallas RSF Software skills, including use of Microsoft Office software and web-based applications Verbal and written communication skills necessary to communicate with various audience levels and group sizes Ability to effectively provide employees instruction on process and practice Ability to read, interpret and draw conclusions from numerical data and written information Qualification & Experience: Military experience with honorable discharge OR 6 months experience working in a fast-paced environment such as retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions OR Certification program or Associate’s degree in a related area or 2+ years of college courses towards a degree (in lieu of experience) Supervisory experience OR Prefer candidates with a Bachelor’s degree 6 months experience as a Package Handler at FedEx Ground OR Job Details: Company: FedEx Vacancy Type: Full Time Job Location: Dallas, TX, USA Application Deadline: N/A Apply Here careers-trivia.net
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