Job Description: Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you. Job Responsibilities: Collect and translates insights into tangible design opportunities to inspire innovation. Accompanies the team in defining the project perimeter and in building innovative business strategies that consider the needs of users, business requirements, market landscape and project constraints. Holistically analyses the components of an effective CX, systemically defining touchpoints, interactions, processes and underlying capabilities, identifying critical issues and related opportunities. Conducts customer and market research using a wide range of tools and approaches (interviews, focus groups, mystery shopping, shadowing and desk research) Embodies & promotes a design thinking and innovation approach across the organization Analyse failure or pain points within existing services and experiences, identify root causes for that failure and suggest meaningful ways to improve them Job Details: Company: Majid Al Futtaim Vacancy Type: Full Time Job Location: Dubai, UAE Application Deadline: N/A Apply Here careers-trivia.net
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