Job Description: Identifies and addresses employee and organizational development needs. The position is to ensure effective on-job training is in place to enable the achievement of desired business results. On-job training programs focus on a variety of topics, including product knowledge, operating systems , and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate on-job training programs. Measures the effectiveness of training to ensure a return on investment. Job Responsibilities: Develops specific training to improve service performance. Drives brand values and philosophy in all training and development activities. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Meets regularly with participants to assess progress and address concerns. Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators. Assists with establishing guidelines so employees understand expectations and parameters. Promotes and informs employees about all training programs. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Observes service behaviors of employees and provides feedback to individuals and/or managers. Monitors enrollment and attendance at training classes. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. Meets with training cadre on a regular basis to support training efforts. Reviews guest comments, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Helps employees identify specific behaviors that will contribute to service excellence. Ensures employees receive on-going training to understand guest expectations. Job Requirements: Assists with managing department controllable expenses to achieve or exceed budgeted goals. Utilizes P-card if appropriate to control and monitor departmental expenditures. 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 year experience in related professional area; certified trainer. Assists with the development of the Training budget as required. Assists with managing budget in alignment with Human Resources and property financial goals. Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Melbourne, Victoria, AUS Application Deadline: N/A Apply Here careers-trivia.net
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