Job Description: The Reservations Crew (Bilingual) is responsible for providing excellent customer service in both Spanish and English over the phone. The Reservations Crew must meet the Customer’s needs through prompt responses to Customer inquiries and requests. The Reservations Crew must possess effective problem solving skills, must consistently provide excellent customer service, and must be willing and able to contribute to the development of a growing team environment. After initial training has been successfully completed, Crewmembers will take reservations from home. Job Responsibilities: Sell ancillary products from incoming calls Resolve general customer service concerns through effective customer service techniques Initiate searches for miscellaneous travel-related information on the Internet Answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.) in Spanish and English regarding general information about airline travel on JetBlue Airways Work independently and in a team environment Provide the JetBlue experience to every Customer, every time Send and receive email correspondence Other duties as assigned Perform activities including viewing and sitting in front of a computer terminal, navigate and toggle between multiple screens, talk and type at the same time and navigating menus and screens on a computer terminal Job Requirements: Demonstrate proficiency in reading, writing and speaking English One (1) year of customer service or sales experience Able to type twenty five (25) words per minute Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer Fluently speak, read, write, and translate accordingly in Spanish and English High School Diploma or General Education Development (GED) Diploma Successful completion of JetBlue Airways Initial Reservations training Demonstrate proficiency in reading, writing, and speaking Spanish through a language assessment Must pass an assessment which demonstrates basic computer, typing, and customer service skills Excellent verbal (telephone) and written communication skills, including grammar Flexible and able to work at any time, including nights, weekends and holidays Strong customer service skills Ability to answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.) Ability to send and receive email correspondence Ability to initiate searches for miscellaneous travel-related information on the Internet Ability to work independently and in a team environment Highly motivated self-starter with the ability to multi-task Job Details: Company: JetBlue Vacancy Type: Temporary Job Location: West Palm Beach, FL, US Application Deadline: N/A Apply Here careers-trivia.net
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