Job Description: As a Barclays Client Relationship Manager within Operations Client Services (OCS) you will be responsible for executing our Client Advocacy strategy as well as direct operations relationship management of a high profile group of clients. You will have oversight of strategic / focus client interaction, perform in-depth analysis of data across of our core processing Service Measures suite and will include providing a view on the ‘voice of client’ back to internal stakeholders. Job Responsibilities: Providing coverage and acting as an Advocate for a set of high profile, demanding clients, across asset class and functions for the Prime Brokerage businesses Managing client escalation activity related to Equity and Fixed Income Prime Brokerage products, as well as OTC, Futures and FX Clearing, ensuring daily activity is processed Identifying inter/intra system exceptions stemming from breakdowns in trade lifecycle processing, and escalate/investigate/resolve root cause as appropriate Being responsible for utilisation of a suite of internal client analytics, to regularly measure service provision data to compare vs our client’s service expectations Delivering formal Broker Reviews and frequent checkpoints with a variety of top tier Prime Brokerage clients (in partnership with senior team leads) Leveraging industry experience and partnering with SME's to provide client education services through publications and workshops as appropriate Helping to guide the organisation’s strategic decisions through a client lens (client advocacy) Job Requirements: Significant financial markets operations exposure / previous client facing experience in an Investment Banking Operations Prime brokerage experience and/or trade flow knowledge; including trade capture, trade enrichment, trade event management and settlement processing. Solid PowerPoint, Excel & MIS skills and experience of regular presentations to large or senior groups internally and externally Good data analysis skills, including data visualisations, articulation of patterns / trends evidenced through the daily / weekly / monthly use of service measurement Previous use of Tableau, Qlik View, Sales Force, Alteryx, CRUD DB Product knowledge in Fixed income, Cash Equities, Derivatives, FX preferred Experience in post trade services Job Details: Company: Barclays Vacancy Type: Full Time Job Location: London, England, UK Application Deadline: N/A Apply Here careers-trivia.net
Careers Trivia – Latest Jobs 2025