Job Description: The Call Center Service Representative (CSR) provides regional customers support via telephone and other communication channels for multiple districts. This position is located in Chico, CA. Job Responsibilities: Document work orders, respond to customer emails and update customer accounts Communicate between regional customer support center and local districts Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions Provide customers with information regarding Company programs and services Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity Organize and schedule service delivery, billing, and collections Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns Communicate with outside agencies and departments for service efforts Job Requrements: A CSR must be able to communicate effectively with their supervisor, co-workers and the public Have the ability to perform basic mathematic functions, calculate figures, and reconcile account information Must be proficient in computer skills including Microsoft Office A CSR must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Strong reading and writing skills are required Must possess a high school diploma or equivalent Clerical experience is required A CSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity Job Details: Company: California Water Service Company Vacancy Type: Full Time Job Location: Salinas, CA, US Application Deadline: N/A Apply Here careers-trivia.net
Careers Trivia – Latest Jobs 2025