Tuesday , April 23 2024

Aetna Jobs – Wellbeing Advocate

Website Aetna

Job Description:

Responsible for provision of work-life consultation and informational services to members and plan sponsors; assesses needs, proposes care options, researches/screens potential services, provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations

Job Responsibilities:

  • Prepares member fulfillment related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials. – Performs follow up with member to ensure needs are met.
  • Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs.
  • Maintain current licensure in good standing, seek professional development and meet all licensure requirements. (*)
  • Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
  • Researches, locates and screens potential Worklife services and resources that meet member’s need and provides referrals directly to member.
  • Provides consultation to individuals with a variety of presenting issues including emotional, lifestyle management and work life concerns including but not limited to elder care, child care, financial and legal resource etc.
  • Assists members with linkage to resources and/or advises members how to access and choose services to aid in the alleviation of stressors.
  • Provides telephone Worklife consultation with members. – Provides telephone triage, crisis intervention and related services
  • Determines appropriate intervention action steps in dealing with member situational concerns including cross referral to EAP services or other internal/external benefits that may meet their needs.
  • Protects the confidentiality of member information and adheres to enterprise, EAP and Worklife policies regarding confidentiality.
  • Interacts with providers as appropriate to schedule appointments and discuss concerns regarding specific cases.
  • Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members Compliance with Policies and Regulatory Standards

Qualification & Experience:

  • Experience working in call center environment
  • Experience delivering care or crisis intervention
  • Experience in handling family situations and/or relationship concerns
  • 1 years of experience in a social or human services preferred (case mgmt, clinical, psychiatric, medical setting)
  • Knowledge and /or experience in Employee Assistance Programs
  • Experience working with diverse populations
  • Excellent computer skills including MS Office applications such as Excel, Word and Outlook.
  • 1+ years’ experience in social work, social services or related field is required (ex. case management, discharge planning).
  • Experience with doing assessments and locating/referring to community resources is required.
  • Excellent computer skills.
  • Ability to work in a fast paced, team-oriented telephonic call center environment.

Job Details:

Company: Aetna

Vacancy Type:  Full Time

Job Location: New Haven, CT, US

Application Deadline: N/A

Apply Here