Friday , April 12 2024

Aetna Insurance Jobs – Call Center Customer Service Representative

Website Aetna

Job Description:

In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.

Job Requirements:

  • 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
  • Reliability and compliance with scheduling standards
  • Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
  • Self-directed and the ability to problem solve in a positive, productive manner
  • Strong oral, interpersonal and communication skills
  • Strong customer service skills, including courteous telephone etiquette and professionalism
  • Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action
  • Computer proficiency in Windows-based applications
  • Ability to exhibit patience and empathy and express assurance and confidence

Qualification & Experience:

  • Providing elder care, being a primary caregiver, or volunteer work within the community
  • Previous Work From Home experience preferred but not required
  • Healthcare certification (ex: Med Assistant) a plus
  • Experience working in a Call Center environment or Healthcare related field
  • Verifiable High School diploma, GED, or equivalent

Job Details:

Company: Aetna

Vacancy Type:  Full Time

Job Location: High Point, NC, US

Application Deadline: N/A

Apply Here