Friday , April 12 2024

Aetna Work from Home – Customer Care Supervisor

Website Aetna

Job Description:

Provides ongoing supervision to CSR staff as well as evaluate, interview, hire, and manage a team. Responsibilities include the monitoring of quality, coaching, and problem solving. This individual will be responsible for assisting in the development of the team and department as the business evolves and must have the ability to adjust to various schedules as dictated by department business needs.

Job Requirements:

Excellent oral and written communications, Strong knowledge of PBM processes and procedures preferred
Exceptional leadership skills, Proven ability to translate business strategy into directions, plans and measurable objectives, Responsible for overall direction, coordination, evaluation and achievement of customer care teams and goals, Conducts necessary follow-up with clients and plan participants to ensure customer satisfaction, Confers with other personnel to recommend changes to avoid recurring customer complaints.

Qualification & Experience:

  • High School Diploma or GED Required.
  • Minimum 1 year prior supervisory/coaching experience; defined as hiring, delivering corrective action, leading employees. 3-5 years prior customer service experience preferred.
  • Associate or Bachelor’s degree or relevant experience preferred.

Job Details:

Company: Aetna

Vacancy Type:  Full Time

Job Location: Columbia, SC, US

Application Deadline: N/A

Apply Here