Friday , April 12 2024

Amazon Job Openings – IT Support Engineer I

Website Amazon

Job Description:

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Job Responsibilities:

  • Ensure infrastructure networking and computing systems remain available during production hours.
  • Identify root-causes of operational issues and process inefficiencies.
  • Maintain or create policies, procedures, and processes.
  • Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.
  • Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
  • Manage local technical projects.
  • Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

Job Requirements:

  • Microsoft MCSE, MCITP Systems Administrator (Active Directory)
  • Ability to explain complex IT concepts in simple terms
  • Cisco CCENT certification
  • Proven ability to work successfully with limited supervision
  • Data center infrastructure and facilities experience
  • Excellent written and verbal communication skills
  • Ability to manage high priority projects
  • Bachelor’s degree in Computer science or IT related field.
  • Ability to travel up to 75%
  • Must have one of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Qualification & Experience:

  • High School or equivalent diploma
  • 2+ Years of experience in a professional environment
  • 2+ years of experience of troubleshooting in a multi-user high availability environment
  • 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
  • 1+ years IT experience with client, server, and network service delivery
  • 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Fayetteville, NC, US

Application Deadline: N/A

Apply Here