Tuesday , April 23 2024

Amazon Jobs in Daytona Beach – IT Support Engineer II

Website Amazon

Job Description:

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Job Responsibilities:

  • Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
  • Serving as the first point of escalation.
  • Auditing the quality of work performed and provide constructive feedback when necessary.
  • Collaborating with internal teams or vendors to execute projects.
  • Leading continuous improvement efforts.
  • Participating in hiring, training and development of others.
  • Traveling up to 25% of the time.
  • Automating manual tasks; create/improve small tools that help make team operations more efficient.
  • Troubleshooting difficult IT problems without SOPs
  • Planning and coordinating CMs and CM templates.

Job Requirements:

  • Strong troubleshooting skills of very complex systems
  • Ability to manage high priority projects
  • Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
  • Bachelor’s degree in Computer science or IT related field
  • Ability to explain complex IT concepts in simple terms
  • Excellent written and verbal communication skills

Qualification & Experience:

  • 4+ years of hands on IT systems or relevant experience in a commercial production environment
  • 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • High School or equivalent diploma
  • 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
  • 3+ years IT experience with client, server, and network service delivery
  • 4+ years of experience troubleshooting skills in a multi-user high availability environment
  • 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Daytona Beach, FL, US

Application Deadline: N/A

Apply Here