Saturday , September 23 2023

Analyst Wholesale Customer Support – Analyst Wholesale Customer Support

Website Sobeys

Job Description:

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Wholesale Customer Support Analyst to join our team. This position has the option to be based out of our office in Calgary AB, Stellarton, NS or Mississauga, ON.

The Wholesale Customer Support Analyst provides excellent customer service through technical support to our Wholesale customers across the country. The Wholesale Customer Support Analyst must also collaborate with other IT departments in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer service levels.

Job Responsibilities:

  • Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete
  • Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request
  • Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
  • Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
  • Provide excellent customer service through technical support in a timely, efficient manner
  • Remain current on technology changes and all changes to the Wholesale business model
  • Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
  • Provide remote IT support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
  • Execute the communication protocol during major, critical and high priority incidents
  • Ensure that all incidents and requests meet quality standards

Job Requirements:

  • Bilingual is not a requirement but an asset
  • Experience with troubleshooting principles, methodologies, and issue resolution techniques
  • An Undergraduate Degree in Computer Science or related field and a minimum of 2 years of relevant experience
  • SAP and Salesforce knowledge not required but an asset
  • Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis

Job Details:

Company: Sobeys

Vacancy Type:  Full Time

Job Location: Calgary, AB, CA

Application Deadline: N/A

Apply Here