Apply to Shoppers Drug Mart – Front Store Manager

Job Description:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. Through training of employees, regular follow up and feedback, and leading by example. The Front Store Manager is expected to embrace all Shoppers Drug Mart Policies, procedures and standards. The Front Store Manager is responsible for achieving store objectives and targets, and is required to deal with and solve any and all problems that may arise.

Job Responsibilities:

• Inventory control, ordering, receiving, price changes, damages and returns
• Maintains wage administration within SLPH guidelines
• Complies with Human Resources Standards
• Proactively monitors and minimizes the liability of discontinued inventory utilizing weekly reports to ensure the timely return of products to vendors being aware of all vendor return policies
• Drives Blue Culture, engagement, and leads and motivates staff through leading by example and Core Values
• Conducts competitive price checks for both grocery and other KPI products as requested
• Reviews Customer Service Index (CSI) reports with Management Teams and develops action plans to address any customer issues or complaints
• Promotes Employee Engagement Survey; motivates staff to participate in survey
• Conducts probationary reviews for new hires and annual staff performance reviews
• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Manages conflict and ensures effective and timely resolution
• Manages staff performance through ongoing coaching, action planning, and follow-up
• Ensures products are in stock at all times, through proactive inventory planning, and utilization of best practices and established processes
• Hires and/or supports hiring for all departments, excluding Pharmacy
• Manages Communications Binders and Store Boards to ensure awareness of all corporate and store events and ensures support of these initiatives
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Maintains physical security activities as identified in the Store Standards
• Implements new planograms and planogram adjustments, follows MMS standards
• Effective management of schedules, absenteeism, FT-PT staffing ratio to maintain PC Optimum standards in store
• Adheres to established purchasing processes including all replenishment activities (eg. Regular replenishment seasonal and event purchasing)
• Follows direction outlined on In-Store Web
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Conducts daily store walk with the Assistant Front Store Manager or designate and provides direction when necessary
• Provides staff orientation and specific position training utilizing SDMU, and in-store training programs where required
• Ensures Huddles are held twice a day and schedules Management Team meeting store meetings regularly
• Ensures staffing levels are adequate to effectively operate the business

Job Requirements:

• Planning, Judgement and Decision Making
• Effective organization and planning skills
• Able to prioritize activities quickly in response to changing initiatives
• Provides effective leadership and ongoing mentorship and ensures development of all staff
• Efficient time management skills
• Use judgment and decision making skills to control expenses
• Core Values
• Planning and preparation for Inventory Management
• inventory control and human resources and people management) for a minimum of 5 years Demonstrated ability to drive the business, lead by example and support corporate programs Works effectively with management team Superior interpersonal, coaching and communication skills
• Strong business and financial acumen Strong verbal and written communication skills Computer literacy
• Demonstrated commitment to providing exceptional customer service Strong relationship builder with key internal and external agencies
• Ability to work flexible shifts which may include nights and weekends

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Mississauga, ON, CA

Application Deadline: N/A

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