Sunday , April 14 2024

Asos Jobs – Localisation Project Executive

Website Asos

Job Description:

The formation of the Language Team in Marketing will be responsible to review and critique all customer facing content produced by the Marketing team and translation partners. The language specialist will be dedicated to providing best in class localisation of content in their target language taking into consideration the local nuances with a view of improving the customer journey from start to finish with clear concise and accurate communication in an ASOS ToV. In parallel supporting with various translations from English into language. Made up of Language specialists for over 8 languages, they will work together with Customer Care and Marketing to ensure that all stakeholders have access to up to date content, in language, and in the ASOS Tone of Voice.

Job Responsibilities:

Creating and maintaining content for your site taking into consideration why customers contact us, how we categorise content and if this works for customers in your market.

  • Considering how other sites customers in your market access are organised and what we might view as best practice for your customers.
  • Responsible for driving improved customer self-serve capability and usage for your site.
  • Monitoring the effectiveness of content delivered and learning how each delivery can be improved to increase deflection and customer satisfaction.
  • Support and manage projects the come through localisation team
  • Review and update Glossaries and Style guides connecting BX Content, Global Trading, Social and CRM teams.
  • Your priority will be to review, revise and provide consistency in all external customer facing communication. Ensuring we’re using the capabilities of our systems to the fullest extent.
  • Train and support new copywriters in translation agencies in the native language
  • You will be Customer Care’s primary translator and BX primary reviewer for the respective language and be required to provide translations to support the department (s) as well as the wider business.
  • You will ensure that Help page content is accurate, up to date and that it is presented in a way that has a local feel whilst maintaining the overall ASOS tone of voice.
  • Test and proof the site for the respective language
  • Attend meetings with country strategists and content team to discuss local sensitivities
  • Train the machine translation feature in the future
  • The creation and maintenance of all content used both within Customer Care by advisors and across the Help pages. Gradually, this will move to our agency to allow room for more creative projects.

Job Details:

Company: Asos

Vacancy Type:  Full Time

Job Location: Liverpool, England, UK

Application Deadline: N/A

Apply Here