Monday , April 15 2024

BOF Jobs in Bristol – Customer Success Associate

Website BOF

Job Description:

The Business of Fashion is looking for a results and process driven Customer Success Associate, to focus on renewals for our small and medium BoF Professional B2B accounts, and to support across wider customer success projects.

Job Responsibilities:

  • Identify renewal accounts that have potential for growth & provide handover to relevant Business Development Manager to upsell
  • Execute a process driven renewal strategy and plan to achieve a high renewal rate for your accounts, based on revenue and seat number.
  • Including identifying “at-risk” renewal accounts early in the cycle and addressing issues
  • Provide world class customer success for our existing partners BoF Professional B2B accounts
  • Continuously educate and communicate the value of BoF Professional to account administrators/decision-makers
  • Providing support across various customer success projects, as well as administrative tasks for the wider business development team, supporting BoF Professional B2B and BoF Careers partners
  • Recognise trends to help develop strategies which maximise retention
  • Provide administrative support to the wider business development team across items such as invoicing, setting up accounts, sales tracking as well as CRM updates

Job Requirements:

  • Results and process driven individual, ideally with B2B customer success or account management experience
  • Highly organised and able to work independently in a fast-paced environment
  • Willing to roll up sleeves in an scale-up atmosphere
  • Someone interested in implementing and continuously improving processes and strategy for our accounts
  • Target driven, striving to achieve both individual and team targets

Job Details:

Company: BOF

Vacancy Type:  Full Time

Job Location: Bristol, England, UK

Application Deadline: N/A

Apply Here