Canadian Tire Application – Customer Experience

Job Description:

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class Owned Brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast. We are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to drive the company forward. It is an especially exciting time to join Canadian Tire and its group of companies.
To help define where and how we work, CTC has introduced Hybrid Workplace Personas. While each role fits into a different persona category, this may evolve as employees progress in their career or business needs change. The Customer Experience Student position is categorized as a

Job Responsibilities:

• Building & strengthening student social engagement throughout their education and pursuit of their career through ongoing communication and relationship building. sa
• Continue to support Canadian Tire’s culture of learning from others, continuous improvement, agility, growth and innovation.
• There will be specific and measurable objectives/goals that will support learning & achieving relevant business deliverables.
• Investment in the community to create a talented diverse workforce for Canada and Canadian Tire’s future.
• Work in an environment that supports, and fosters knowledge sharing and provides key experiences to increase capabilities through projects or objectives.

Job Requirements:

• Analyze, monitor & report on key credit card drivers and provide recommendations for opportunities within the business.
• Strong team skills, combined with the ability to work independently with initiative
• Positive and enthusiastic attitude
• Confident and articulate communicator.
• Solid working knowledge of Microsoft office suite.
• Develop and foster relationships internally and across strategic business units.
• Ability to build and maintain professional working relationships.
• Develop understanding of customer trends and segments through research and analysis and provide insights on competitive landscape in customer experience & credit cards.
• Support strategies to improve customer satisfaction & NPS (Net Promoter) scores.
• Currently enrolled in post-secondary institution
• Ability to work under pressure and manage multiple priorities.
• Well-developed analytical, research and problem solving skills.
• Develop your skills in customer experience, marketing and business strategy by working with the Customer Experience team at Canadian Tire Bank. This team is responsible for developing the strategy for the lifecycle of the Canadian Tire credit card customer – from onboarding them as a new customer, to helping them maximize their card benefits across CTC family of companies and externally, to ensuring that all interactions with us are positive.
• Collaborate with other internal teams to identify data & insights-based opportunities that can be actioned to make improvements to credit card customers’ onboarding, engagement, retention and digital interactions.

Job Details:

Company: Canadian Tire

Vacancy Type:  Full Time

Job Location: Oakville, ON, CA

Application Deadline: N/A

Apply Here

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