Job Description: To help define where and how we work, CTC has introduced Hybrid Workplace Personas. While each role fits into a different persona category, this may evolve as employees progress in their career or business needs change. The Customer Experience Student position is categorized as a Joing a team focused on designing and implementing data driven customer strategies. Support CX journeys aligned to bank objectives, to drive customer engagement, revenue growth, customer satisfaction & likelihood to recommend to reduce overall customer attrition. Job Responsibilities: Continue to support Canadian Tire’s culture of learning from others, continuous improvement, agility, growth and innovation. There will be specific and measurable objectives/goals that will support learning & achieving relevant business deliverables. Building & strengthening student social engagement throughout their education and pursuit of their career through ongoing communication and relationship building. sa Investment in the community to create a talented diverse workforce for Canada and Canadian Tire’s future. Collaborate with other internal teams to identify data & insights-based opportunities that can be actioned to make improvements to credit card customers’ onboarding, engagement, retention and digital interactions. Analyze, monitor & report on key credit card drivers and provide recommendations for opportunities within the business. Support strategies to improve customer satisfaction & NPS (Net Promoter) scores. Develop and foster relationships internally and across strategic business units. Develop understanding of customer trends and segments through research and analysis and provide insights on competitive landscape in customer experience & credit cards. Job Requirements: Criminal Background Checks Well-developed analytical, research and problem solving skills. Positive and enthusiastic attitude Solid working knowledge of Microsoft office suite. Strong team skills, combined with the ability to work independently with initiative Currently enrolled in post-secondary institution Ability to build and maintain professional working relationships. Confident and articulate communicator. Ability to work under pressure and manage multiple priorities. Job Details: Company: Canadian Tire Vacancy Type: Full Time Job Location: Oakville, ON, USA Application Deadline: N/A Apply Here careers-trivia.net
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