Canadian Tire Hiring – Customer Experience, Student

Job Description:

To help define where and how we work, CTC has introduced Hybrid Workplace Personas. While each role fits into a different persona category, this may evolve as employees progress in their career or business needs change. The Customer Experience Student position is categorized as a
Joing a team focused on designing and implementing data driven customer strategies. Support CX journeys aligned to bank objectives, to drive customer engagement, revenue growth, customer satisfaction & likelihood to recommend to reduce overall customer attrition.

Job Responsibilities:

• Continue to support Canadian Tire’s culture of learning from others, continuous improvement, agility, growth and innovation.
• There will be specific and measurable objectives/goals that will support learning & achieving relevant business deliverables.
• Building & strengthening student social engagement throughout their education and pursuit of their career through ongoing communication and relationship building. sa
• Investment in the community to create a talented diverse workforce for Canada and Canadian Tire’s future.
• Collaborate with other internal teams to identify data & insights-based opportunities that can be actioned to make improvements to credit card customers’ onboarding, engagement, retention and digital interactions.
• Analyze, monitor & report on key credit card drivers and provide recommendations for opportunities within the business.
• Support strategies to improve customer satisfaction & NPS (Net Promoter) scores.
• Develop and foster relationships internally and across strategic business units.
• Develop understanding of customer trends and segments through research and analysis and provide insights on competitive landscape in customer experience & credit cards.

Job Requirements:

• Criminal Background Checks
• Well-developed analytical, research and problem solving skills.
• Positive and enthusiastic attitude
• Solid working knowledge of Microsoft office suite.
• Strong team skills, combined with the ability to work independently with initiative
• Currently enrolled in post-secondary institution
• Ability to build and maintain professional working relationships.
• Confident and articulate communicator.
• Ability to work under pressure and manage multiple priorities.

Job Details:

Company: Canadian Tire

Vacancy Type:  Full Time

Job Location: Oakville, ON, USA

Application Deadline: N/A

Apply Here

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