Careers at Amazon – Customer Support Associate

Job Description:

The Customer Support Associate acts as the primary interface between AbeBooks and external sellers, providing email and phone support for their AbeBooks business. The successful candidate has an immediate, distinct effect on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Job Responsibilities:

• Provide prompt and efficient service to AbeBooks sellers by email and phone
• Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.
• Provide sales tax, VAT and compliance support to sellers.
• Support sellers with technical issues related to inventory and order management including the appropriate escalation of issues when necessary through the appropriate channels.
• Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.

Job Requirements:

• Education: High school diploma, GED or higher
• Strong prioritization and time management skills.
• Experience in a technical support process for web enabled software products or services.
• Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
• Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.

Qualification & Experience:

• Fluent in French, Spanish, Italian or German in addition to English
• Experience troubleshooting technical systems with customers
• Some knowledge of SQL or database tools
• Experience in training, coaching or mentoring

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Victoria, BC, CA

Application Deadline: N/A

Apply Here

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