Job Description: As a member of the Family Medicine Team/Department at the Toronto Western Hospital, the principal responsibilities of the Administrative Support Clerk include: answering, screening and triaging telephone calls; receiving patients/visitors coming in for tests/procedures and/or appointments; scheduling patients for tests, special procedures and/or urgent/emergency appointments; following established procedures to ensure the efficient flow of patient/patient appointments; providing routine clerical support services; performing cross-functional duties as assigned and/or required; performing other duties consistent with the job classification, as assigned and/or required. Job Requirements: At minimum, completion of a post secondary certificate up to 1 year in Office Administration or recognized equivalent General knowledge of office practices, process and procedures Must be able to read and understand sort notes, brief forms and/or instructions Exercise initiative and good judgement with ability to multi-task Six (6) months to 1 year experience using computer applications or health information system required, i.e., EPR, MS outlook, PHS Compliance with confidentiality requirements under UHN Privacy Policy Ability to work effectively in a team environment Knowledge of another language, an asset Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand. Must be able to add, subtract, multiply and/or divide Ability to handle difficult patients/situations Effective organizational, interpersonal, and communication skills Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards Knowledge of a second language an asset Knowledge of medical terminology preferred Knowledge of applicable legislative, UHN and/or departmental policies Experience working in a health care environment an asset Job Details: Company: University Health Network Vacancy Type: Full Time Job Location: Toronto, ON, CA Application Deadline: N/A Apply Here careers-trivia.net
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