Friday , September 22 2023

Careers at UHN – Administrative Support Clerk

Website University Health Network

Job Description:

As a member of the Family Medicine Team/Department at the Toronto Western Hospital, the principal responsibilities of the Administrative Support Clerk include: answering, screening and triaging telephone calls; receiving patients/visitors coming in for tests/procedures and/or appointments; scheduling patients for tests, special procedures and/or urgent/emergency appointments; following established procedures to ensure the efficient flow of patient/patient appointments; providing routine clerical support services; performing cross-functional duties as assigned and/or required; performing other duties consistent with the job classification, as assigned and/or required.

Job Requirements:

  • At minimum, completion of a post secondary certificate up to 1 year in Office Administration or recognized equivalent
  • General knowledge of office practices, process and procedures
  • Must be able to read and understand sort notes, brief forms and/or instructions
  • Exercise initiative and good judgement with ability to multi-task
  • Six (6) months to 1 year experience using computer applications or health information system required, i.e., EPR, MS outlook, PHS
  • Compliance with confidentiality requirements under UHN Privacy Policy
  • Ability to work effectively in a team environment
  • Knowledge of another language, an asset
  • Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
  • Must be able to add, subtract, multiply and/or divide
  • Ability to handle difficult patients/situations
  • Effective organizational, interpersonal, and communication skills
  • Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
  • Knowledge of a second language an asset
  • Knowledge of medical terminology preferred
  • Knowledge of applicable legislative, UHN and/or departmental policies
  • Experience working in a health care environment an asset

Job Details:

Company: University Health Network

Vacancy Type:  Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

Apply Here