Sunday , February 25 2024

Chapters Jobs in Ottawa – Customer Experience Representative

Website Chapters

Job Description:

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

Job Responsibilities:

  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Ensure Visual Standards are followed and maintained
  • Leverage our product to tell stories
  • Curate specific product collections for each customer you meet
  • Add joy to our customers’ lives
  • Take accountability to respond to customer feedback in a timely manner
  • Engage and connect with our customers on the floor
  • Create a warm and welcoming environment in our stores
  • Seek information regarding new products, promotions and programs
  • Role model Indigo’s High Performance Characteristics

Job Requirements:

  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Ability to be mobile on the sales floor for extended periods of time
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset
  • Experience in specialty retail or a retail environment preferred but not required
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

Job Details:

Company:  Chapters

Vacancy Type:  Full Time

Job Location: Ottawa, CA

Application Deadline: N/A

Apply Here