Saturday , April 20 2024

Co-op Vacancies – Probate Operations Team Leader

Website Co-op

Job Description:

We’re looking for a team leader to join our probate operations team. As a team leader, you’ll work collaboratively with colleagues in your team to coach, mentor and develop them. As well as being a great people manager, you’ll also need to be passionate about delivering legal quality, case progression and great customer advocacy. This is a great opportunity for someone with natural people skills and a passion for customer service to step into a management role and develop their leadership skills.

Job Responsibilities:

  •  support the senior leadership and directly contribute to leading, developing and motivating the team to deliver performance targets
  • lead and support a team of colleagues, taking responsibility for all line management duties for these colleagues (including mentoring and performance reviews)
  • drive and improve the quality of all legal work carried out within the team, providing legal and technical audit support to case managers, making sure that all work is aligned to operational processes
  • champion customer focus and the delivery of outstanding customer service within the operation.
  • identify areas of continuous improvement and positively implement change within the team and the wider department.

Qualification & Experience:

  • excellent technical knowledge, with the ability to understand legal issues and resolve by providing expert support; strong technical experience of probate is essential for this role
  • the ability to support, mentor and develop colleagues to improve their performance
  • the ability to work effectively as part of a team
  • a proven track record for successful and timely completion of cases
  • a passion for delivering outstanding customer service
  • strong analytical skills with the ability to use management information (MI) effectively
  • a solution-driven approach to work

Job Details:

Company: Co-op

Vacancy Type:  Full Time

Job Location: Leicester, GB

Application Deadline: N/A

Apply Here