Friday , April 19 2024

Coop Careers – Operating Model Application Administrator

Website Co-op

Job Description:

As an operating model application administrator, you’ll help stores work within the operating model and deliver an accurate payroll on budget. You’ll provide second line support to store and depot colleagues to make sure all queries are resolved as quickly as possible within agreed timescales. We’ll also look to you to maintain the integrity of our operating model tool through rigorous day to day administration of the application.

Job Responsibilities:

  • analyse call trends and evaluate data to identify new ways of working
  • work collaboratively with the operational store support team to make sure issues are highlighted and stores receive the right level of support
  • process all admin and maintenance activities for the operating model application, making sure scheduled events are completed successfully and failures are managed promptly
  • provide support and expertise to the wider central functions
  • action timecard processes within agreed timescales to make sure store and depot colleagues’ pay is accurate
  • respond to and resolve 2nd line queries from store and logistics teams within agreed SLAs
  • work with teams across retail operations to maintain accurate operating model data

Job Requirements:

  • worked with a labour planning system before, such as TARA, Kronos, Reflexis or similar
  • previous experience planning rotas, or a solid understanding of rotas and workforce planning
  • good communication skills, both written and verbal
  • the ability to build positive relationships with partners across the business
  • great customer service skills, with the confidence and ability to handle difficult conversations and challenge in the right way
  • great organisational skills, able to manage conflicting priorities in a fast pace environment
  • good IT skills, as you’ll be working with different systems

Job Details:

Company: Co-op

Vacancy Type:  Full Time

Job Location: Southampton, GB

Application Deadline: N/A

Apply Here