Friday , March 1 2024

Costa Careers – Field Services Engineer

Website Costa

Job Description:

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers great coffee to our consumers all over the globe. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth potential.

Here at Costa Express we have over 10,000 machines worldwide. Through our world leading innovation, we have revolutionised the coffee-on-the-go market. We aim to be trend setters, who exceed customer expectations. In a fun and friendly environment, our DNA is to challenge ourselves and be passionate about our legacy

Job Responsibilities:

Working as part of a dedicated field service team, you’ll have accountability of the Costa Express equipment in your region, carrying out a range of repair and preventative maintenance work. Some of the key responsibilities include:

  • Demonstrate first class customer service, driving warmth and loyalty in our partnerships
  • Working ¼ weekends
  • Attend sites within an agreed SLA & complete Brand Standards checks
  • Adherence to Warranty and Returns procedures
  • Follow all documented processes to optimise machine reliability
  • Diagnose faults, repair or replace equipment to Brand guidelines
  • Effective communication of issues, problems or solutions through escalation points

Job Requirements:

To succeed with us here at Costa Express, it is important that you embrace our values and enjoy working with diverse and committed colleagues. In addition, we would look for the following:

  • Determination to keep our equipment operating as effectively and efficiently as possible
  • Ability to prioritise your workload in an organised and agile manner
  • Excellent planning and diary management skills
  • A natural problem solver, energised by curiosity, learning and continuous improvement
  • A real passion for customer satisfaction, and not settling for less than the best
  • Experience of testing and repairing service equipment
  • Basic electrical engineering and able to handle and work with a variety of different tools

Job Details:

Company: Costa

Vacancy Type:  Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

Apply Here

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