Costco Careers – International IT Operations Analyst

Job Description

In addition, the International IT Analyst will represent the international teams in project initiation and change management in the US through ensuring project scope and features accurately meet their needs. The International IT Analyst will become an expert in business procedures and processes and participate in business transformation and change management activities. This individual should demonstrate the highest levels of customer service, communication, productivity, and professionalism as well as understanding of different cultures and customs in countries where Costco does business around the world. In addition, the candidate will have the ability and/or aptitude for leadership and self-motivation, possessing analytical skills and Costco business expertise. The candidate should be comfortable with speaking in front of groups of people and leading meetings in person as well as on conference calls with all levels of IT and business teams.

Job Responsibilities

• Develops and manages stakeholder relationships
• Fosters confidence as a trusted advisor to International IT and business areas
• Consults on industry technology / retail trends and capabilities
• Partners with International business leaders to define and align global technology needs
• Advocates for the technology needs of international business groups with US Operations
• Directs and supports global delivery teams in order to balance project priorities and trade-off decisions
• Develops and maintains appropriate planning documentation that establish Costco IT’s global direction
• Manages vendor relationships ensuring cost control and timely deliverables
• Develops and coordinates budgetary, legal/compliance, and operational controls and associated metrics to measure success
• Participates in business transformation and change management
• Captures and analyzes customer needs and priorities and initiate delivery efforts
• Focuses on technology and the development of solutions and strategies
• Responsible for development and maintenance of key team deliverables/dashboards/KPIs
• Conducts periodic audits for overall international solutions, planning and delivery functions
• Facilitates understanding between the International IT team and US Finance team regarding departmental financials
• International IT Alignment
• Technical Acumen – Must be familiar with a broad set of technologies and solutions currently in use at Costco
• Values – Adheres to and upholds Costco’s core values
• Directing Others – Establish clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator
• Documents and manages risks, issues, assumptions, and constraints impacting international delivery efforts
• Communicates international modernization status to stakeholders
• Prioritizes global requirements effectively based on appropriately identified factors
• Organizes and synthesize large amounts of information provided by stakeholders
• Fosters confidence as a trusted advisor in building strategy and vision
• Ensures appropriate stakeholders are involved and obtain required information for capturing and validating requirements and other artifacts
• Interacts with technical team(s) to translate functional specifications into technology solutions
• Interacts with appropriate teams to help prioritize specific projects with global level initiatives
• Assists in other areas of the department and company as necessary
• Managing and Measuring Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work
• Motivating Others – Creates a climate in which people want to do their best; can motivate team and project members
• Must be able to manage program/project architectural and technical strategies as defined by Enterprise Architecture
• Must be able to manage program level activities by developing and executing against a strategic program charter
• Must possess process improvement skills and demonstrated ability to effectively troubleshoot and provide solutions
• Must have solid negotiation, delegation and team building skills
• Must be extremely responsive, with a strong sense of urgency
• Must possess and work with a positive attitude
• Familiar with Costco’s IS or similar project methodology, processes and procedures
• Must possess excellent analytical skills and demonstrated ability to effectively troubleshoot and provide solutions
• Multi-lingual (Korean, Japanese, Spanish, German, French, or Chinese)
• Bachelor’s Degree in International Business, CS, or MIS
• Successful internal candidates will have spent one year or more on their current team
• Empowerment – Invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with
• Decision Making – Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision
• Delivery – Oversee and coordinate the development and maintenance of complete and accurate project plans to ensure timely and accurate implementation of all international efforts
• Continuous Improvement – Actively seeking to identify more efficient processes and procedures that will improve workflow within the organization

Job Requirements

• Strong work ethic, demonstrated attention to detail and excellent time-management skills
• Availability to work as needed to honor commitments, meet deadlines, and support assigned business area which could include nights and weekends
• 2-5 years of experience in technology solutions (some examples are: network, administration, security essentials, desktop & server administration, application configuration & administration, application development)
• Proven ability to develop and present a business case document and/or presentation to management
• Must possess a demonstrated ability to work independently and with limited supervision including
• Good understanding of Corporate IS policies, procedures and standards
• Must possess excellent interpersonal and diplomatic skills, with the ability to negotiate and effectively engage individuals at all levels of the organization
• Leading a team in the execution of a successful project or initiative
• Leading a cross-functional team through a decision that resulted in a business benefit
• Demonstrated strong leadership and team-building skills
• Ability to lead the resolution of high impact Issues and Risks
• Manage program/project level budgeting and provide financial tracking
• Must be able to align both active and planned project work efforts with program vision
• Must have the ability to work successfully with people at all management levels
• Must be able to define and execute program communication plan
• 1+ years of experience creating or utilizing business process models
• 2-5 years of experience in development and administration of project and team level financial budgeting and tracking
• 3-5 years of experience and commitment to applying project management methodologies
• 1-3 years of experience gathering business requirements
• 2-5 years of experience in reporting and analytics
• Proven leadership skills, including
• Must be available for evening, weekend, and Holiday work
• Up to 25% international travel may be required

Job Details

Company: Costco

Vacancy Type: Full-time

Job Location: Issaqua, Washington

Application Deadline: N/A

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