Saturday , April 13 2024

Ernst and Young Jobs – Receptionist

Website EY

Job Description:

The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and a EY employees in line with agreed service level agreements and procedures. We aim to make the client’s first impression a positive and lasting one.

Job Responsibilities:

  • Workplace Manager on a weekly basis
  • To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
  • To collate all reception and hospitality statistics and forward to the Regional
  • To ensure that waiting visitors are kept informed of any delays and to ensure client comfort
  • To ensure all audio visual equipment is working and provide support when required
  • To replenish meeting rooms, as required, with pads, pens and pencils
  • To maintain appropriate stationery stocks in the reception area
  • To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion
  • To maintain an organised and tidy work area – this is to include the front desk, seating area, meeting rooms and the client suite kitchen
  • To ensure the local Reception Operating Procedure manual is kept-up-to date at all times
  • To ensure that all required hospitality is served promptly and to the highest standards

Job Requirements:

  • Computer literacy skills – Intermediate Excel, Word and Outlook / Lotus Notes
  • Strong relationship skills – able to build and maintain rapport with guests
  • Immaculate grooming and personal hygiene is essential
  • Logical thinker, able to spot errors and resolve queries
  • Must have sound numerical skills
  • Striving to improve the service offered with proactive approach to service delivery and client satisfaction
  • Sense of humour and an eye for detail
  • Enthusiastic, committed and determined
  • Strong customer focus
  • Able to deal with interruptions, work to deadlines and prioritise
  • Ability to operate calmly under pressure
  • Able to demonstrate a professional and organised approach to the role
  • Able to multi task and be flexible
  • Ability to communicate effectively both verbally and in writing is essential

Qualification & Experience:

  • Previous corporate working experience desirable
  • Previous experience of customer service environment essential

Job Details:

Company: EY

Vacancy Type:  Full Time

Job Location: Liverpool, England, UK

Application Deadline: N/A

Apply Here

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