Friday , May 31 2024

H&M Online Application – H&M Store Manager

Website H&M

Job Description:

A Store Manager is responsible for reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience. The role will ensure you have the Best Team and support their development, as well as work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Job Responsibilities:

A Store Manager is responsible for reaching the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience.

  • Give feedback to the District Team regarding the store allocations to secure a good garment level to support the selling
  • Implement and follow up on the Store Operations Best Practices
  • Regularly analyze and follow up Sales & Profit KPIs and take actions accordingly to maximize results
  • Together with the District and Store team, prioritize actions that have a clear impact on selling
  • Ensure that the store execution continually meets H&M standards and follow up using the customer experience tool
  • Ensure H&M customer service standards are delivered in the store
  • Together with the Store Management Team, ensure that scheduling maximizes conversion within the frame of the hours plan
  • Together with the District Team, set the hours plan in line with the sales budget
  • Actively prevent loss together with Store Team and ensure that all appropriate audit guidelines are being follows
  • Ensure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly
  • Oversee and manager recruitment, training, development, and succession planning for the Store in line with H&M ROTD best practices
  • Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow ups and take actions to improve performance and develop the team accordingly
  • Actively work with talent and leadership development in the Store in order to support the business needs
  • Ensure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Region/District/Store goals through daily Store Meetings and weekly/monthly Leadership Meetings

Job Requirements:

  • High School graduate or equivalent; Associates or Bachelor’s Degree is preferred
  • Minimum of 2 years of retail management or comparable experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool
  • Ability to coach and counsel staff on performance management and progressive discipline techniques
  • Open availability including evenings and weekends
  • Basic computer skills such as browser navigation, software interaction, and data entry are needed
  • Around 5% travel required as necessary (District Meetings, Workshops, etc.

Job Details:


Vacancy Type:  Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here