Job Description: A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Job Responsibilities: As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a high level of customer service at all times Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Comply with hotel security, fire regulations and all health and safety legislation Work across all hotel departments, including Food and Beverage, Front Office, Kitchen and Housekeeping as required. Act in accordance with policies and procedures when working with front of house equipment and property management systems Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Ensure an efficient experience for Guests, from check in, to check out Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Job Requirements: Able to start right away Calm, efficient, and organized with great attention to detail Excellent grooming standards Competent level of IT proficiency Ability to work on your own and as part of a team Positive attitude and good communication skills Commitment to delivering a high level of customer service Professional manner with an emphasis on hospitality and guest service Previous experience in a customer-focused industry Ability to multi-task while maintaining a positive attitude when working with a Guest Job Details: Company: Hilton Vacancy Type: Full Time Job Location: Birmingham, England, UK Application Deadline: N/A Apply Here careers-trivia.net
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