Job Description: A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. Job Responsibilities: A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. Project a professional manner with an emphasis on hospitality and Guest service Provide support to Management as required, in cases of emergency Act in accordance with policies and procedures when working with front of house equipment and property management systems Deliver and safely storage Guest luggage Serve as a key point of contact for Guests and efficiently respond to Guest enquiries Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others Stay current with all hotel services as well as daily VIP requests and special events Process and deliver messages for Guests Ensure orderliness and safety guidelines around the lobby and front door areas Maintain a clean, healthy, and safety working area Job Requirements: Positive attitude and good communication skills Excellent grooming standards Knowledge of the local area Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Flexibility to respond to a variety of different work situations Job Details: Company: Hilton Vacancy Type: Full Time Job Location: Leeds, England, UK Application Deadline: N/A Apply Here careers-trivia.net
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