Wednesday , February 21 2024

Hilton Careers UAE – Reservations Agent

Website Hilton

Job Description:

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Job Responsibilities:

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards
  • Convert, quickly, inquiries into contracted business
  • Identify sales leads, as appropriate
  • Respond, positively, to sales inquiries to develop future sales leads

Job Requirements:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

Qualification & Experience:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree

Job Details:

Company: Hilton

Vacancy Type:  Full Time

Job Location: Abu Dhabi, AE

Application Deadline: N/A

Apply Here

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