Job Description: HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards. Job Responsibilities: Provide analysis and recommendations to senior management Cross selling GLCM products and providing superior service support for all GLCM solutions Maintain regular dialogue with other client service staff to foster teamwork and co-operation Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted Leading, developing and coaching the team where required. Identification of opportunities globally and effectively managing the regional Account Manager’s to deliver against client promises Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements Accountable for delivering Client Service excellence globally effectively managing any risks and issues Resolves global client service issues and challenges as the final escalation point Interaction with other global GLCM units including clients, global service teams, Sales, Product Management and other elements of Client Management Provide guidance to in country staff on service related issues Maintaining up to date knowledge on product and digital developments to encourage clients to use e-channel self-service tools Work closely with Sales to provide input and ensure suitable levels of support are achievable Identify and introduce service enhancements to improve the overall client experience Maintain partnership with all client service teams Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships Identify client requirements, working with Relationship Management (RM’s) and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC’s share of our client’s business Job Requirements: A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals Be fluent Czech Speaking Availability to undertake the travel required for this role, i.e. some domestic and overseas travel Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to our clients Relevant product knowledge including knowledge of cash management products and services Self-awareness with confidence to work independently and take responsibility for own development Past working experience on/with relevant schemes, i.e. UK/EU domestic clearing schemes / systems, international payments and SWIFT Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences Qualification & Experience: Experience working in relevant environment/s, i.e. client facing Experience of making timely and rational decisions, based on relevant information and experience Experience of building and managing complex relationships with significant clients Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results Job Details: Company: HSBC Vacancy Type: Full Time Job Location: Edinburgh, Scotland, UK Application Deadline: N/A Apply Here careers-trivia.net
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