Thursday , November 30 2023

JetBlue Jobs 2023 – Reservations Crew Trainee Bilingual PT

Website JetBlue

Job Description:

The Reservations Crew (Bilingual) is responsible for providing excellent customer service in both Spanish and English over the phone. The Reservations Crew must meet the Customer’s needs through prompt responses to Customer inquiries and requests. The Reservations Crew must possess effective problem solving skills, must consistently provide excellent customer service, and must be willing and able to contribute to the development of a growing team environment. After initial training has been successfully completed, Crewmembers will take reservations from home.

Job Responsibilities:

  • Provide the JetBlue experience to every Customer, every time
  • Resolve general customer service concerns through effective customer service techniques
  • Sell ancillary products from incoming calls
  • Send and receive email correspondence
  • Other duties as assigned
  • Answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.) in Spanish and English regarding general information about airline travel on JetBlue Airways
  • Initiate searches for miscellaneous travel-related information on the Internet
  • Perform activities including viewing and sitting in front of a computer terminal, navigate and toggle between multiple screens, talk and type at the same time and navigating menus and screens on a computer terminal
  • Work independently and in a team environment

Job Requirements:

  • Excellent verbal (telephone) and written communication skills, including grammar
  • Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
  • Fluently speak, read, write, and translate accordingly in Spanish and English
  • Demonstrate proficiency in reading, writing and speaking English
  • Strong customer service skills
  • Flexible and able to work at any time, including nights, weekends and holidays
  • Demonstrate proficiency in reading, writing, and speaking Spanish through a language assessment
  • High School Diploma or General Education Development (GED) Diploma
  • Ability to answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.)
  • Must pass an assessment which demonstrates basic computer, typing, and customer service skills
  • Able to type twenty five (25) words per minute
  • Successful completion of JetBlue Airways Initial Reservations training
  • One (1) year of customer service or sales experience
  • Ability to send and receive email correspondence
  • Ability to initiate searches for miscellaneous travel-related information on the Internet
  • Ability to work independently and in a team environment
  • Highly motivated self-starter with the ability to multi-task

Job Details:

Company: JetBlue

Vacancy Type:  Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

Apply Here