Job Description: The IT CTS Support Specialist provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue. Job Responsibilities: Provides support for all JetBlue hardware/applications including telephony and mobile devices Provides excellent onsite and remote support Customer Service for JetBlue Crewmembers Coordinates resolution of incidents/requests from beginning to end with internal and external resources. Monitors and supports systems Maintains and supports user access Facilitates software package rollouts and maintenance Collaborates with all Information Technology (IT) disciplines Works to achieve first-touch resolution with all issues Maintains documentation of requests per JetBlue standards Maintains and updates knowledge base documentation with most relevant information Coordinates response for major incidents and outages Other duties as assigned Job Requirements: Strong interpersonal, written and verbal communication skills Ability to be flexible, multi-task and meet deadlines Strong attention to detail Ability to work independently and in a team environment Available for occasional travel (50%) In possession of valid travel documents with the ability to travel in and out of the United States Pass a ten (10) year background check and pre-employment drug test Legally eligible to work in the country in which the position is located Qualification & Experience: Bachelor’s Degree Experience supporting latest operating systems Experience implementing and supporting applications Knowledge of Exchange and Office Suite Knowledge of LAN environment using TCP/IP, DHCP, DNS Knowledge of mobile devices One (1) years’ experience in IT hardware and application support One (1) years’ experience in a call center environment Experience using desktop deployment packages Certifications (Microsoft, Networking, programming languages) Knowledge of Microsoft desktop and server products Knowledge of telephony, messaging and infrastructure (VOIP and POTS) Job Details: Company: JetBlue Vacancy Type: Full Time Job Location: Salt Lake City, UT, US Application Deadline: N/A Apply Here careers-trivia.net
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