JetBlue Careers – Specialist IT Support CTS

Job Description:

The IT CTS Support Specialist provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.

Job Responsibilities:

• Provides support for all JetBlue hardware/applications including telephony and mobile devices
• Provides excellent onsite and remote support Customer Service for JetBlue Crewmembers
• Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
• Monitors and supports systems
• Maintains and supports user access
• Facilitates software package rollouts and maintenance
• Collaborates with all Information Technology (IT) disciplines
• Works to achieve first-touch resolution with all issues
• Maintains documentation of requests per JetBlue standards
• Maintains and updates knowledge base documentation with most relevant information
• Coordinates response for major incidents and outages
• Other duties as assigned

Job Requirements:

• Strong interpersonal, written and verbal communication skills
• Ability to be flexible, multi-task and meet deadlines
• Strong attention to detail
• Ability to work independently and in a team environment
• Available for occasional travel (50%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located

Qualification & Experience:

• Bachelor’s Degree
• Experience supporting latest operating systems
• Experience implementing and supporting applications
• Knowledge of Exchange and Office Suite
• Knowledge of LAN environment using TCP/IP, DHCP, DNS
• Knowledge of mobile devices
• One (1) years’ experience in IT hardware and application support
• One (1) years’ experience in a call center environment
• Experience using desktop deployment packages
• Certifications (Microsoft, Networking, programming languages)
• Knowledge of Microsoft desktop and server products
• Knowledge of telephony, messaging and infrastructure (VOIP and POTS)

Job Details:

Company:  JetBlue

Vacancy Type:  Full Time

Job Location: Salt Lake City, UT, US

Application Deadline: N/A

Apply Here

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