JetBlue Airlines Careers 2023 – Travel & Tourism

Job Description:

The Reservations Crew (Bilingual/Spanish) is responsible for providing excellent customer service in both Spanish and English over the phone. The Reservations Crew must meet the Customer’s needs through prompt responses to Customer inquiries and requests. The Reservations Crew must possess effective problem solving skills, must consistently provide excellent customer service, and must be willing and able to contribute to the development of a growing team environment. After initial training has been successfully completed, Crewmembers will take reservations from home.

Job Responsibilities:

• Answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.) in Spanish and English regarding general information about airline travel on JetBlue Airways
• Provide the JetBlue experience to every Customer, every time
• Perform activities including viewing and sitting in front of a computer terminal, navigate and toggle between multiple screens, talk and type at the same time and navigating menus and screens on a computer terminal
• Sell ancillary products from incoming calls
• Resolve general customer service concerns through effective customer service techniques
• Send and receive email correspondence
• Initiate searches for miscellaneous travel-related information on the Internet
• Work independently and in a team environment
• Other duties as assigned

Job Requirements:

• Must pass an assessment which demonstrates basic computer, typing, and customer service skills
• Ability to answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.)
• Excellent verbal (telephone) and written communication skills, including grammar
• Demonstrate proficiency in reading, writing and speaking English (and Spanish for Bilingual role)
• Strong customer service skills
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
• Flexible and able to work at any time, including nights, weekends and holidays
• Reside in the designated calling area
• At least eighteen (18) years old
• Provide one telephone line and a high-speed internet connection (minimum upload 256K connection speed, minimum download 1.5 Mbps connection speed)
• Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines
• Ability to send and receive email correspondence
• Ability to initiate searches for miscellaneous travel-related information on the Internet
• Ability to work independently and in a team environment
• Highly motivated self-starter with the ability to multi-task

Qualification & Experience:

• Previous Sales experience
• Fluently speak, read, write, and translate accordingly in Spanish and English
• Two (2) years of customer service experience
• Attention to detail and strong organizational skills
• Able to type twenty five (25) words per minute
• High School Diploma or General Education Development (GED) Diploma
• Previous reservation and/or call center experience

Job Details:

Company: JetBlue

Vacancy Type:  Full Time

Job Location: Melbourne, FL, US

Application Deadline: N/A

Apply Here

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