Wednesday , December 6 2023

JetBlue Flight Attendant Jobs – Project Manager

Website JetBlue

Job Description:

The Project Manager Continuous Improvement & PMO (CI&PMO) is responsible for day-to-day managing of large scale, cross-functional programs that create efficiencies and process improvements aimed towards solving key structural and cost challenges (particularly in the Customer Support area). The position will also focus on programs that are strategic or otherwise critical for the Company’s success, utilizing methodologies of Six Sigma and Project Management Professional tools and techniques. The Project Manager is an influential Crewmember who is comfortable with maintaining a public profile and is skilled at building and maintaining relationships throughout the company at all levels, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.

Job Responsibilities:

  • Regularly communicate with department leadership, sponsors, and stakeholders
  • Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
  • Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction
  • Continually communicate updates on project statuses and issues to CI&PMO Team Leadership and Project Team Leadership via regular communications and status reports
  • Other duties as assigned
  • Assist with creating and maintaining a measurement tool to monitor performance and improvements in key metrics for projects supported
  • Manage schedules and timelines, stakeholders, resourcing, budgets, assets and overall project organization to ensure the team meets project requirements, expectations, and established milestones
  • Act as single point of contact for each project on schedule, cost, and scope – while managing risks
  • Assemble and present assessment results and recommendations to department and company leadership in conjunction with project team
  • Manage initiative timelines to meet established milestones
  • Assist with business case development and identification of project costs and benefits to calculate return on investment
  • Conduct process improvement initiatives with process owners which includes: documenting current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, and supporting implementation of the process change

Job Requirements:

  • Must be legally eligible to work in the country in which the position is located
  • Proficient with the Microsoft Office suite especially strong in Microsoft Excel, Visio, and PowerPoint
  • Bachelor’s Degree OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of relevant work experience
  • Knowledge of and ability to apply Six Sigma and Project Management tools techniques, tools, and documentation practices
  • Excellent organizational and analytical skills
  • Must be able to multi-task, prioritize deadlines, and complete assignments accurately and timely.
  • Available for frequent overnight travel (50%)
  • Must pass a ten (10) year background check and pre-employment drug test
  • Show a passion to get the job done
  • Excellent written and verbal communication skills
  • Must be a team player and work effectively cross-departmentally
  • Three (3) years of related experience
  • Experience leading projects with a heavy IT component

Qualification & Experience:

  • Project Management Professional (PMP) certification
  • One (1) year of experience as acting project manager on cross-functional initiative
  • Six Sigma Green Belt training and certification
  • Understanding and experience with multi-channel contact center operations
  • Hospitality background
  • Bachelor’s Degree and/or Master’s Degree
  • Airline industry experience

Job Details:

Company: JetBlue

Vacancy Type:  Full Time

Job Location: Gulfport, MS, US

Application Deadline: N/A

Apply Here