Jobs at Canada Post – Supervisor, Manual Operations

Job Description:

Reporting to the Superintendent, manages the efficient manual processing of all classes of mail on assigned shift; supervises staff; performs various administrative tasks related to operation of the Section, and performs other related duties as assigned. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities:

• Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.
• Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.
• Supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.
• Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.

Job Requirements:

• Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.
• Maintains administrative records on volumes processed and employees’ time and leave in SAP. Performs administrative tasks related to the operation of the shift. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.
• Promotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.
• Conducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends. Shares analysis and results with team.

Job Details:

Company: Canada Post

Vacancy Type:  Full Time

Job Location: Sault Ste. Marie, ON, CA

Application Deadline: N/A

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