Sunday , January 29 2023

Jobs at Ikea – Product Quality Leader

Website Ikea

Job Description:

In our team we make a virtue to cut waste and keep the quality while saving time and money. You could say that we increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices. It’s a collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.

Job Responsibilities:

  • Acts as a member of the Recovery team and proactively contributes to achieving common objectives and goals.
  • Processes all related claims documentation and ensures timely follow up of the resolutions. Reconciles and ensures credit to the store for all quality claims.
  • Reports all store product and packaging quality problems are investigated and communicated to matrix partners.
  • Works with Imonitor quality related questions on a consistent basis and champions all necessary changes to become compliant.
  • Ensures that all store stakeholders are kept informed about products on quality.
  • Ensures all quality claims meet the 24-hour mandatory reporting and are brought to a successful resolution. Serves as the main point of contact for the store and the Service Office.
  • Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job Requirements:

  • 3 years of experience in managing, leading, and developing people preferably in customer centric service or retail environment.
  • Knowledge of business and management principles, budgeting and resource allocation, retail store operations and Cost of Poor Quality (COPQ)
  • 3 years of solid experience of business processes and working methods within retailing.

Job Details:

Company: Ikea

Vacancy Type:  Full Time

Job Location: Atlanta, GA, USA

Application Deadline: N/A

Apply Here

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