Wednesday , September 27 2023

Jobs at Shoppers Drug Mart – Senior Coordinator Clinical Programs

Website Shoppers Drug Mart

Job Description:

In support of this goal, we have adopted a COVID-19 Vaccination Policy to protect the health and well-being of our employees as we continue our phased approach of office reopening. Employees will be required either to be fully vaccinated or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace.

Job Responsibilities:

  • Responsible to coordinate ordering and deliveries and track all clinical supplies as required for the programs
  • Develop and maintain strong working relationships with SDM, regional nursing team, nursing sub-contract agencies, program and nursing management will be a priority
  • Ensure processes improvements are identified for multiple computer applications to ensure efficient day to day work flow is achieved
  • Ensure timely and effective resolutions for HCP and urgent clinic issues and support problem solving to resolution
  • Responsible for review of Post Visit Nurse/Pharmacist Report completion and follow up, including the collection and filing of hard copies where applicable
  • Responsible to report feedback from patients regarding services rendered as part of the program to ensure continuous quality improvement
  • Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
  • Responsible to ensure accuracy and completeness of all documentation received at time of patient enrollment and timely follow up for enrollments
  • Responsible to manage multiple computer systems for input and scheduling

Job Requirements:

  • Bilingual French Canadian is required
  • Good understanding of Specialty Pharmacy business, structure of patient support programs, delivery of program services, customer base and how to deliver client-centered services
  • What you will need:2-3 years’ experience coordinating health related services directly to patients and in collaboration with other health professionals (i.e., physicians, nurses, pharmacists)
  • Excellent customer relations, problem-solving, organizational and communications skills
  • High level of competency with computer systems

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Mississauga, ON, CA

Application Deadline: N/A

Apply Here