Sunday , April 14 2024

John Lewis Jobs in London – Operations & Performance Lead

Website John Lewis

Job Description:

In this role, you will be the key interface between the Partnership and the product providers. You will ensure that the product providers deliver against their contractual requirements and the agreed operational plans are smoothly and effectively delivered.

Job Responsibilities:

  • Ensure the providers deliver the operational plans and their contractual requirements
  • Task management of a broader team including Snr Business Analyst to drive change effectively and efficiently
  • High profile complaint management – working in liaison between the JLP Exec Office and Providers to ensure the swift and appropriate resolution of customer complaints.
  • Coordinate activity between JLP and providers operating at a senior level within providers and covering a high level of responsibility, complexity and value.
  • Manage provider relationships effectively to ensure delivery of contractual requirements and agreed operational plans for product ranges which deliver the largest value (over £m) and customer impact.
  • Define, prioritise, agree and drive the operational delivery roadmap to ensure the overall ProductVertical plan is delivered.

Qualification & Experience:

  • Operational experience
  • Previous experience in people leadership
  • In depth knowledge and understanding of credit and lending in consumer banking
  • Experience with senior stakeholder management
  • Experience in project management
  • Extensive experience in managing a vendor / supplier relationship

Job Details:

Company: John Lewis

Vacancy Type:  Full Time

Job Location: London, GB

Application Deadline: N/A

Apply Here